Privacy Policy
This policy explains what information Cobb Crawlspace Repair LLC ("Cobb," "we," "us") collects through cobbcrawl.com, how we use it, and the choices you have. If you have questions, contact us using the details at the bottom of this page.
Information we collect
- Information you give us. When you request a free inspection or contact us, we collect what you enter, such as your name, phone number, email address, address or ZIP code, and details about your home or crawlspace.
- Calls, texts and emails. If you call, text or email us, we keep a record of that communication so we can help you.
- Basic technical information. Like most websites, our hosting provider automatically records standard information when you visit, such as your IP address, browser type and the pages you view. We use it to keep the site running and secure.
How we use your information
- To schedule and perform inspections and to provide quotes and services you request
- To contact you about your request by phone, text or email
- To send appointment reminders, service updates and, if you agree, occasional offers
- To operate, protect and improve our website and business
- To meet legal and accounting obligations
Text messages
When you give us your mobile number and agree to be contacted, Cobb may send you text messages about your inspection request, appointments and service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Agreeing to receive texts is not a condition of purchase.
We do not share or sell mobile numbers or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us send messages on our behalf.
How we share information
We do not sell your personal information. We share it only as needed to run our business:
- Service providers that work on our behalf, such as our customer management and scheduling system (Thryv), our email provider, our website host, and Google (analytics and advertising measurement). They may use your information only to provide services to us.
- Financing partners, only if you ask to apply for financing.
- Legal reasons, when required by law or to protect our rights, our customers or the public.
- Business transfers, if our business is sold or reorganized.
Cookies and embedded content
We use Google Analytics and Google Ads to understand how visitors use our site and to measure whether our ads lead to inspection requests and calls. These tools use cookies and similar technologies to collect information such as the pages you visit, how you arrived at our site, and whether you requested an inspection or called us. Google may also show a tracking phone number to visitors who arrive from our ads so we can tell which ads lead to calls. You can learn how Google uses this data at policies.google.com/technologies/partner-sites, and opt out of personalized ads at adssettings.google.com or with the Google Analytics opt-out add-on.
Our inspection request form is provided by Thryv and loads from Thryv's servers, and our fonts load from Google Fonts. These providers may collect basic technical information under their own privacy policies.
How long we keep information
We keep customer and request records for as long as needed to provide service, honor warranties, and meet legal, tax and accounting requirements, then delete or securely dispose of them.
Security
We use reasonable safeguards to protect your information, including encrypted (HTTPS) connections to our website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
- You can ask us to update or correct your information, or to stop contacting you, at any time.
- You can opt out of texts by replying STOP, and out of marketing emails by using the unsubscribe link or contacting us.
- You can ask us to delete your information, subject to records we must keep by law.
Children
Our website and services are intended for adults. We do not knowingly collect information from children under 13.
Accessibility
We want everyone to be able to use cobbcrawl.com. We design the site to follow the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and we test it with automated tools. Our inspection request form is provided by a third party, Thryv. If you have trouble using any part of the site, call us at (864) 569-6325 and we'll schedule your inspection by phone or help another way.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it last changed.
Contact us
Cobb Crawlspace Repair LLC
2715 W. Whitner Street
Anderson, SC 29626
Phone: (864) 569-6325
Email: info@cobbcrawl.com